Service-based businesses thrive on efficiency, customer satisfaction, and precise execution. Integra unifies project management, client communication, finance, HR, scheduling, and workflow automation into one intelligent ERP designed to help service providers run operations smoothly and scale sustainably.
Managing projects, teams, clients, finances, and service delivery across multiple channels can overwhelm service-based companies. Inefficiencies lead to lower margins, slower delivery, and reduced client satisfaction.
Common challenges we help solve:
Integra brings structure, automation, and visibility to service operations, empowering teams to deliver higher-quality service with less effort.
Major value outcomes:
Customer Experience Goals
Financial Goals
Operational Goals
Growth Goals
Service Request & Ticketing Management
Centralize service requests, assign tickets, set SLAs, and monitor progress with real-time tracking and automated notifications.
Customer & Contract Lifecycle Management
Manage client data, contracts, renewals, SLAs, service plans, and automated reminders all in one unified platform.
Work Order & Field Service Operations
Schedule service teams, track work orders, route field staff, and ensure timely service delivery with mobile access.
Project Billing, Invoicing & Revenue Tracking
Automate invoices, manage rate cards, track billable hours, and prevent revenue leakage across service engagements.
Workforce, Timesheets & Payroll Integration
Track staff attendance, timesheets, workload, KPIs, and link automatically with payroll for seamless compensation.
Service Assets, Tools & Resource Allocation
Manage service equipment, tools, calibration dates, warranties, AMCs, and resource allocation across teams and projects.
Document, Workflow & Operational Automation
Digitize contracts, service reports, proposals, approvals, and compliance workflows with full audit trails.
Customer Support, SLA Management & Feedback Loop
Monitor SLAs, manage escalations, gather feedback, track service quality, and improve customer satisfaction with actionable insights.
Multi-Channel Communication & Client Portal
Provide customers with a self-service portal for requests, approvals, invoices, payments, and service history.
Service Profitability, KPIs & Performance Insights
Analyze job profitability, service costs, technician performance, SLA compliance, recurring revenue, and client lifetime value using live dashboards.