Operations & Infrastructure
A robust operational suite that manages facilities, IT support, maintenance, safety, and campus resources. It ensures a secure, efficient, and well-coordinated environment that supports daily campus operations.
IT Service Desk (ITSM)
Centralized system for managing IT tickets, incidents, asset issues, user support requests, and SLA tracking.
- Ticketing System
- Incident & Problem Tracking
- IT Asset Register
- User Support Requests
- SLA Monitoring
Essential Services & Resource Booking
Handles campus-wide bookings including transport, labs, halls, equipment, and event resources with real-time availability.
- Transport Booking
- Conference Hall Booking
- Lab / Equipment Booking
- Event Resource Allocation
- Usage Reports
Rooms & Building Management
Manages classrooms, labs, buildings, room allocation, utilization tracking, and maintenance scheduling.
- Building Directory
- Room Allocation
- Maintenance Requests
- Space Utilization Reports
- Capacity Planning
Maintenance Management
Tracks preventive maintenance, equipment servicing, work orders, vendor coordination, and campus repair workflows.
- Maintenance Requests
- Preventive Maintenance
- Work Orders
- Vendor Management
- Equipment Tracking
Security Management
Monitors campus security operations including incidents, safety guidelines, access control, and emergency reporting.
- University Helplines
- Safety & Security Guidelines
- Security & Safety Facilities
- Awareness Programs
- Incident Reports
- Roles & Access Control
Health Management (Institution-Level)
Manages campus clinic operations, medical staff, emergency logs, patient records, and medicine stock.
- Clinic / Health Facility
- Medical Staff Allocation
- Patient Records
- Medicine & Consumable Tracking
- Emergency Response Logs
Visitor Operations
Manages operational aspects of campus visitors including security clearance, approvals, logs, and movement tracking.
- Gate Pass Management
- Visit Approvals
- Security Logging
- Meeting Records
- Visitor History Reports
Campus Support & Helpdesk
Provides campus-wide operational support with service requests, issue tracking, and department-level coordination.
- Support Request Submission
- Department Routing
- Issue Tracking
- Status Updates & Alerts
- Helpdesk Reports